DOA/ELF RETURNS POLICY - AND WARRANTY CONTACTS

For all DOA/ELF returns you MUST fill out a Return Authority request form which you can access HERE

Deluxe Comm Pty Ltd pays one way freight for all DOA/ELF Reseller is required to pay postage to Deluxe comm Pty Ltd

DOA/ELF PROCESS
1.Check Item for the following defects:
Physical Neglect.
Full sales package must be present otherwise the manufacturer may reject the item.
Imei Number behind the battery MUST match Imei on the package and Imei on the proof of purchase.
2.Fill out the RA form at the bottom of this page
3.Return will be approved or declined within 12 Hours you will be informed a specific RA# that you must quote on box when you send to Deluxe Comm
4. Deluxe Comm will return to manufacturer and await there approval usually takes 14 days.
5. You will be informed as soon as the return has been approved or denied by the manufacturer and a credit will be placed on your account or a new product sent to you.

APROVAL OR REJECTIONS ARE STRICTLY TO THE DISCRETION OF THE MANUFACTURER. DELUXE COMM WILL NOT BE HELD LIABLE FOR ANY REJECTED CLAIMS

DOA/ELF PERIODS AND WARRANTY CONTACTS
Time is calculated from the date of tax invoice to the End user

Nokia Handsets
DOA/ELF 30 Days Deluxe Comm - Ph.(07) 5665 6498
WARRANTY 12 Months Nokia Ph. 1300366733

Nokia Genuine Accessories
DOA/ELF 90 Days Nokia Care Centre - 1300 366 733

Motorola Handsets
DOA/ELF Deluxe Comm - (07) 5665 6498
Warranty 12 Months Motorola 1300 300 213

Motorola Genuine Accessories
DOA/ELF 30 Days Motorola - 1300 138 823

Samsung Products
DOA/ELF 14 Days Deluxe Comm - (07) 5665 6498
Warranty 12 Samsung months ph. 1300 362 603

LG Handsets
DOA/ELF 14 Days Deluxe Comm - (07) 5665 6498
Warranty 12 months LG ph 1800 638 080

HTC Products
DOA/ELF 14 Days Phonetec - 03 9877 7688
Warranty 12 months Phonetec - 03 9877 7688

Sony Ericsson Products
DOA/ELF 14 Days Sony Ericsson - 1300 650 050
Warranty 12 Sony months 1300 650 050

Logitech Products
DOA/ELF 30 Days Deluxe Comm - (07) 5665 6498
Warranty 12 Months Deluxe Comm - (07) 5665 6498

Sonim Handsets
Warranty 36 Months Unconditional Deluxe Comm - (07) 5665 6498

Palm Devices
DOA/ELF 30 Days Deluxe Comm - (07) 5665 6498
Warranty 12 Months Palm  1300 300 213

Cardo Scala Rider
Warranty 12 Months Deluxe Comm - (07) 5665 6498

Altec Lansing
Warranty 12 Months Altec Lansing 1800 089 681

Blueant Wireless
Warranty 24 Months Blueant 1300 139 899

Jabra
Warranty 12 Months Jabra 1800 738 521

ANY BRANDS NOT LISTED ABOVE PLEASE CONTACT DELUXE COMM FOR DETAILS

-----------------------------------------------------------------------------------------------------------------------------------------------------